September 21, 2004

Mr. Prosper Benchetrit
Aviva Canada Inc.
1054-2 Centre Street, Suite 132
Thornhill, Ontario
L4J 8E5

Dear Mr. Benchetrit:

Re: 177 Donald Avenue

This is just a short note to express my and my parent's satisfaction with the service and work provided by Stay Kleen Services.

I'm sure you're aware of the difficult and emotionally trying months that we've gone through. Given the stress I was under, it was one less thing to worry about knowing that I could safely rely on Steve Robb and his workers. Every phone message was promptly returned and no question or request was too insignificant. Every effort was always made to accommodate our needs.

You should rest assured that Stay Kleen strives to give the best possible service and in our case succeeded.

I also want to thank you for totally changing my pre-conceived ideas about insurance companies. This was my first (and hopefully last) encounter of this type and still cannot believe how accommodating and supporting you and everyone involved was. Although in your profession you deal with these situations every day, you recognize that for the individuals involved this is not the norm and afford them the consideration they need and for this I thank you.

On behalf of my parents and myself we wish to convey our appreciation to you and everyone involved.

Yours truly,

[signature on file]

Nadia Bartha

b.c.c. Stay Kleen Services & Contracting Ltd.