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Stay Kleen Services
640 Denison Street
Scarborough, ON L3R 1C1

Attn.: Mr. Jeffrey Lyons

Dear Mr. Lyons:

It is not often that I write such letters; however, being a business owner myself, I feel obligated to properly express my gratitude to your Company.

You are probably all to familiar with "customers" such as myself, who had only heard of horror stories in regards to Insurance Claims.

However, I am pleased to say that from the moment Angelo Luongo appeared on our doorstep, we knew our claim was in good hands. He immediately assessed the situation and after my wife indicated that we knew of nobody to assist us, he recommended your firm.

Although the quality and expediency of the work was first rate, what impressed us most was the organization and communication you and your staff demonstrated.

I can only imagine how difficult it must be for your staff as I too experience the unavoidable "Customer Service" pitfalls. However, you have obviously taken every step possible to ensure customer satisfaction.

Thank you again for a job well done and please forward to Chubb Insurance who also deserves high marks for exceeding our expectations.

Sincerely,

Harold Baker
President