October 27, 2003

To: Elliot Lyons, StayKleen Services & Contracting Ltd.
Cc: Ben Chiappetta, Senior Field Claims Representative, ING Insurance

The Mitchell Family
381 St. Germain Avenue
Toronto, Ontario
M5M 1W6

Dear Elliot,

Just a quick note to express our family's great satisfaction with your company's excellent performance in our recent insurance claim. The workmanship in all areas on this job was very good.

Your company, and the sub-trades under your employ, not only delivered very high quality work but were also highly punctual and finished their jobs in a prompt manner. This allowed us to be displaced from our home for the shortest possible time.

Thank you as well for your co-operation in respecting our schedule and working as a partner with us managing the smaller details of the job.

Finally, please extend all of our above comments also to Ben Chiappetta at ING. His professionalism and thoroughness in this claim have been exemplary. He service definitely exceeded our expectations on this, our first-ever dealing with an home insurance company.

Thanks again,

The Mitchells